Refund Policy
Refund Policy – ORBI
To request a return and refund, the customer must contact us via email at support@orbiwear.com within 7 (seven) calendar days after the product delivery.
The request must include:
- Order number
- Item to be returned
- Reason for the request
After receiving the request, we will respond within 48 business hours with instructions on how to proceed.
To be eligible for a return, the product must be sent in its original packaging and show no signs of use. Otherwise, the return will not be accepted.
Note: If the request is not made within 7 days after delivery, the customer will lose the right to a return.
Shipping
We cover the necessary shipping costs for the return process.
Order Cancellation
Order cancellation must be requested within 24 hours after payment confirmation.
Return Conditions
To qualify for a refund, the product must meet the following conditions:
- The product must show no signs of use
- All original packaging must be included
- The customer must properly pack the product to avoid damage during shipping
- Returns will not be accepted for products damaged or modified by the customer
Refund Process
All refunds are accompanied by a confirmation receipt.
- Credit card purchases: Refunds are processed directly to the original card.